QuickBooks is a widely used accounting software that simplifies financial management for businesses of all sizes. However, like any software, QuickBooks is not immune to errors, and one of the common issues users may encounter is the H505 error. This error typically occurs when a user attempts to access a company file that is not located on their computer but on another computer in the network. In this blog post, we will delve into the details of QuickBooks Error H505, its causes, and provide step-by-step solutions to resolve it.

What is QuickBooks Error H505?

QuickBooks Error H505 is part of a series of H-series errors, each indicating a specific problem with multi-user setups and communication between computers running QuickBooks. H505 specifically points to an issue where the user's computer is unable to communicate with the server computer hosting the QuickBooks company file. This can hinder multi-user access and collaboration, affecting the overall efficiency of the accounting process.

Common Causes of QuickBooks Error H505:

Incorrect Hosting Configuration:

QuickBooks Desktop should be properly configured for multi-user mode, with one computer acting as the host. If the hosting settings are incorrect, it can lead to H-series errors, including H505.

Firewall Configuration Issues:

Firewalls can block communication between computers. If the firewall settings are not configured to allow QuickBooks communication, it can result in H505 errors.

Damaged or Incorrect QuickBooks Database Server Manager:

QuickBooks Database Server Manager plays a crucial role in managing multi-user access. If it is damaged or installed incorrectly, it can lead to H-series errors.

Incorrect DNS Settings:

Domain Name System (DNS) settings need to be accurate for proper communication between computers. Incorrect DNS settings can contribute to H505 errors.

QuickBooks Services Not Running:

The QuickBooksDBXX or QBCFMonitor services need to be running on the server computer. If these services are stopped or disabled, it can trigger H505 errors.

Resolving QuickBooks Error H505:

Verify Hosting Settings:

Ensure that only the server computer is hosting the QuickBooks company file. In QuickBooks Desktop, go to File > Utilities and verify that the "Host Multi-User Access" option is only enabled on the server computer.

Check Firewall Settings:

Configure firewall settings to allow QuickBooks communication. Create inbound and outbound rules for QuickBooks ports (e.g., 8019, 56728, 55378-55382).

Repair QuickBooks Database Server Manager:

Reinstall QuickBooks Database Server Manager on the server computer to ensure it is correctly installed and not damaged.

Verify DNS Settings:

Confirm that the DNS settings on all computers are accurate. You may need assistance from your IT professional to ensure proper DNS configuration.

Restart QuickBooks Services:

On the server computer, go to Run > services.msc. Restart the QuickBooksDBXX and QBCFMonitor services to ensure they are running.